I chase the freezing kitchenuntil the fix holds.
Hi, I'm Tati, your EMS Specialist. I keep HVAC and refrigeration running efficiently. I work the GlacierGrid system on your behalf so your team doesn't have to.
Or email tatiana@glaciergrid.com
- Almost 2 years at GlacierGrid. Managed Services, then Support, now your EMS Specialist.
- Best at: staying organized, adapting fast, and building strong relationships.
- Mom. My favorite time is time with my son.
- Trained pastry chef. I also studied psychology and astrology.
- Team: ★★★ Argentina. Messi above all.
Five jobs. One person who chases them.
Your team doesn't have time to chase every fix until it holds. That's my job.
- 01
HVAC downtime
Units down, stores too hot or cold, repairs that don't hold.
I chase every repair until the data shows it held.
- 02
Energy
Units running too long, schedules that don't match store hours.
I find them and get them corrected. You see it on your bills.
- 03
Seasonal readiness
The first hot or cold week, when units fail.
I catch faults before the season, so the repair is a scheduled visit.
- 04
Coolers and freezers
Lost product and the walk-in scramble.
We can call the store when one goes out of range. Sometimes it's just a door.
- 05
Store benchmarking
Stores that always run worse than the rest.
I keep your worst stores on a list and work it down.
Every two weeks. Thirty minutes. Decisions only.
This is where your HVAC, refrigeration and facilities people and I make the calls on open work. Anything you need to read reaches you in writing the day before, so the meeting is just decisions.
Plus a monthly strategy sync. 30 minutes with your leadership and your account executive, with a one-page scorecard sent ahead. We hold the results against the success criteria you set.
- Decisions todayWhat needs a yes or no, sent the day before.
- Report-out by areaWhat I did, what it was worth, what needs approval.HVAC downtimeEnergySeasonal readinessCoolers and freezersStores that run worse
- Approvals and work ordersDecisions on open work.
- Close-outsFixes confirmed in the data, with owners and dates.
- Next syncThe date, or we cancel if nothing is open.
What you can count on from me.
I listen to the store first. The people on site usually know something the dashboard doesn't.
When a cooler or freezer goes out of range, we can call the store. If it isn't handled, I bring in your area coach.
Anything that puts food safety at risk, you and the store hear about from me the same day.
I don't close a work order until the data shows the fix held.
If something isn't getting fixed, I'll bring it to you before you have to ask.
Outside my hours, I pick up anything still open first thing the next business day.
Got a store that keeps calling?
Book 30 minutes and bring the one that's been bugging you. I'll take it from there.