How do I customize notification methods for a specific alert?

What Are Customized Alert Notification Methods?

Customized alert notification methods allow you to define how specific alerts are delivered to recipients listed on a specific alert. By default, all alerts are sent to each user through their selected notification method specified in their user profile.

However, with customized alert notification methods, you can override these defaults and choose a different method for specific alerts.

Why Are Customized Alert Notification Methods Useful?

Customized alert notification methods offer valuable flexibility, especially when dealing with alerts of varying priority levels. You can tailor the notification method based on the priority and urgency of an alert. For instance, you might opt for more visible and immediate methods like text messages or phone calls for critical alerts, ensuring they are not overlooked.

Which Methods Can I Choose?

When customizing alert notification methods, you can choose from a range of available options, including:
  • Text Messages
  • Push Notifications
  • Phone Calls
  • Emails

How to Customize Alert Notification Methods

GlacierGrid App: 

  1. Launch the GlacierGrid App on your mobile device.
  2. Select "equipment details" from the app's menu.
  3. Choose "Alert configuration," usually located at the top of your screen.
  4. Pick the specific alert that you want to configure the notification methods for.
  5. Toggle the "Custom alert notification method" option. This will reveal all available notification methods.
  6. Select the desired notification method for the alert. This method will be used for all recipients associated with this alert.
  7. Click "save" in the top-right corner to confirm your custom notification method.

GlacierGrid Web Dashboard: 

  1. Log in to the GlacierGrid dashboard using a web or mobile browser.
  2. Click on the "Equipment" tab at the top of your screen.
  3. Scroll to the location where the equipment is set up and click the drop-down arrow.
  4. Click the pencil icon next to the alert you wish to edit.
  5. Below the list of recipients, click the "+ customized alert notification method" button.
  6. Input your desired alert notification method.
  7. Save your changes to finalize the customized notification method for the alert.

Customized alert notification methods in GlacierGrid provide you with the flexibility to ensure that critical information reaches the right people in the most effective way.