If you notice that your system is not reporting data, and your hub's Globe Light is solid red, the LoRaWan connection between your hub and sensor may be compromised. In order to re-establish a connection between your sensor and hub, we recommend you perform a manual reset of your sensor.
The steps for resetting your sensor will depend upon the type of sensor you are using.
First, locate the type of sensor you have from the list below. Then, follow the instructions...
1. With the sensor facing you, locate the ACT button on either the bottom or front of the sensor.
2. Hold the ACT button down for 5 seconds until the green light flashes, and continue holding for 5 seconds. You will then see a red light, followed by purple light, followed by a green light. The device is now on and connected to the network.
Note: If you only see one red flash, the sensor could not find the hub. Ensure the hub is plugged in, the antennae are screwed on and pointing toward the sky, and the power and globe icons are solid red.
Data should reflect within 10 to 20 minutes after the hub is online and the sensors are activated.
Proceed to Step 2 if there is still no data after 20 minutes.
2. Hold down the ACT button for 3 seconds and let go before the green light starts blinking. You should see one red and one purple light. Check the sensor’s log for a recent temperature or humidity reading after 20 minutes.
If after preforming the steps above you are still not seeing data from your sensor, then please see our article on why you are not receiving data to your dashboard.