I received a Degraded Connection Alert. How do I resolve it?

Learn how to optimize your system's connectivity

A degraded connection alert will trigger when our software consistently reads low signal strength from your sensor for 24 hours. This can indicate that your sensor is struggling to connect to the hub. 

There are many factors that can impact your sensor's connectivity, however, the biggest impact comes from the positioning of your sensors and hub. If your sensor is reporting low connectivity, or you are experiencing frequent gaps in data uploads, you might want to consider adjusting this positioning.

Try relocating your hub closer to your sensors, or adjusting the location of the sensor inside the unit you are monitoring. 

Best practices for the placement of your sensors and hub include:

  • Ensure that your sensor is situated vertically, with the QR code facing the direction of the hub. This orientation optimizes signal reception.
  • Ensure that your hub is sitting flat on its bottom with both antennas pointed directly towards the sky. This positioning optimizes signal transmission and reception.
  •  Do not place other electronic equipment near your GlacierGrid hardware. Electronic interference can disrupt radio and cellular frequencies, affecting sensor communication.

By following these best practices and making positioning adjustments as needed, you can resolve Degraded Connection Alerts and ensure that your GlacierGrid system operates smoothly. If you continue to experience connectivity issues or have any questions, please don't hesitate to reach out to our support team.