My thermostat is offline

Is your thermostat offline? Don't worry, we're here to help! In this article, we'll guide you through the steps to troubleshoot and resolve connectivity issues with your thermostat.

What can cause a thermostat to go offline?

Connectivity 

• • Offline wifi router

  • The thermostat disconnected from the wifi network 

Power

• • Wires on the back of the thermostat have been bumped loose

  • Facility power outage

  • Flipped breaker switch

  • A mechanical issue with your HVAC system

Regardless of the connection of your thermostat to the internet, you can still interact with the thermostat in person to implement overrides and changes to ensure your comfort. 

Here's what to do:

First, assess if only 1 thermostat is offline at a location or all thermostats. 

• If all thermostats at one location are offline, click here for troubleshooting suggestions, as this indicates an issue with your wifi router. 
• If some thermostats are still online at the location, this indicates your thermostat is having trouble with either a lack of power to the thermostat or having trouble connecting. Continue below. 

Offline Thermostat:

If your thermostat is failing to connect, follow these steps to resolve the issue.

1.  Take a look at your thermostat's display. If it does not light up upon activation, please click here for troubleshooting as this could indicate a lack of power to the thermostat. 
2. Next, go to your thermostat's settings menu and double-check if it's connected to our Energy network.
3. If things still aren't working, rejoin the thermostat to our Energy network.

5. If unsuccessful, try moving your router closer to the thermostat. Improved proximity can help enhance connectivity.

These steps should help you re-establish the connection with your thermostat. If you continue to experience issues, don't hesitate to reach out to support@glaciergrid.com for further assistance.