My thermostat is offline

Is your thermostat offline? Don't worry, we're here to help! In this article, we'll guide you through the steps to troubleshoot and resolve connectivity issues with your thermostat.

What can cause a thermostat to go offline?


    • Offline wifi router
    • The thermostat disconnected from the wifi network 


    • Facility power outage
    • Wires on the back of the thermostat have been bumped loose

    • Flipped breaker switch

    • A mechanical issue with your HVAC system

Regardless of the connection of your thermostat to the internet, you can still interact with the thermostat in person to implement overrides and changes to ensure your comfort. 

Here's what to do:

First, assess if only 1 thermostat is offline at a location or all thermostats. 

Offline Thermostat:

If your thermostat is failing to connect, follow these steps to resolve the issue.

  1.  Take a look at your thermostat's display. If it does not light up upon activation, please click here for troubleshooting as this could indicate a lack of power to the thermostat. 
  2. Approach the thermostat and input code 1516 and rejoin the thermostat to the following wifi network. 

Thermostat Wifi Credentials
Network Name: Therma Energy

Password: HelloTherma!HT

3. If unsuccessful, reset your thermostat by gently pulling the face plate off the wall. After 2 minutes, snap it back on. 
3. If your thermostat is still not connecting, you can connect it to any network you trust in the facility; or you can try moving the wifi router we provided closer to your thermostat for improved connectivity. 


These steps should help you re-establish the connection with your thermostat. If you continue to experience issues, don't hesitate to reach out to for further assistance