My zone sensor doesn't have power, got damaged, or is offline.

Is your zone sensor facing power, damage, or connectivity challenges? Let's explore solutions together.


Encountering issues with your zone sensor's power, damage, or connectivity can disrupt your smart environment. We're here to provide you with a step-by-step guide to effectively troubleshoot and resolve these concerns.

1. Zone Sensor Lacks Power:

If your zone sensor is not functioning due to power depletion, there is one easy solution! 

  • Battery Replacement: Replace the existing battery with a 3-volt CR-2477 battery. This straightforward solution should restore power to your zone sensor, allowing it to function optimally once more.

2. Zone Sensor is Damaged:

Should your zone sensor sustain damage, rest assured that we're here to help. 

  • Reach Out to Support: Contact our support team at to initiate the process of requesting a replacement for your damaged zone sensor. We are committed to ensuring that your smart environment operates smoothly.

3. Zone Sensor is Offline:

If your zone sensor appears to be offline, here's how to address this situation:

  • Power Cycle: Temporarily remove the battery in the rear of the sensor. After 2 minutes, reinsert the battery. 
  • Enhance Connectivity: Temporarily move the zone sensor closer to the thermostat. This approach often helps re-establish the sensor's connection to the system. Once reconnected, you can explore finding a more optimal location that maintains stable connectivity.
    • Do not place in direct sunlight
    • Put it where guests and employees won't see it and can't access it easily 

We understand the importance of a seamlessly functioning smart environment, and we're dedicated to assisting you throughout these challenges. If you continue to experience difficulties, don't hesitate to reach out to our support team for personalized guidance and assistance.