In this article, we'll explain how temperature/humidity alerts function.
Understanding Alerts (Now Part of Issues)
With the launch of the new Issues feature, we’ve introduced a more intuitive way to monitor and respond to problems across your sites. Instead of viewing Alerts individually and out of context, each Alert is now grouped into a parent Issue—giving you a clearer, real-world view of what's happening and what needs attention.
This change gives you the best of both worlds:
- High-level visibility from the Home and Issues screens (especially helpful if you manage multiple Locations or Equipment)
- Actionable Alerts still notify the right people when immediate attention is needed
What Changed?
Previously, Alerts were triggered individually and repeatedly, often creating alert fatigue and confusion. With the new Issue-based system, those Alerts are now nested under a single parent Issue, giving you a 1:1 match between what’s happening in the real world and what you see in the GlacierGrid platform.
How Do Temperature & Humidity Alerts Work?
Temperature and humidity alerts are triggered when a unit goes above or below a defined threshold for a specified duration. Once that condition is met, the alert is triggered—and will continue notifying you at regular intervals (based on the configured duration) until the condition is resolved.
Example:
If you set a maximum threshold of 32°F and a 30-minute:
- You’ll get the first alert after 30 minutes above 32°F
- If temperatures remain high, you’ll get follow-up alerts every 30 minutes until it drops below the threshold
What Is an “Active” Alert?
An Active Alert means that the trigger condition is currently being met. It remains active until the condition is no longer true.
Where Can I See My Active Alerts?
Active alerts are now organized within the Issues feature for better context and visibility.
You will have two options to find them:
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Option 1: From the Equipment Screen
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Look for equipment with an orange dot — this indicates it has an active issue
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Click on the equipment to view its graph
- Scroll below the graph to the Issue Log to see current and past Issues
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- Click into the Issue to see all Alerts that were triggered for that Issue
- Option 2: From the Issues Screen
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Go to the Issue screen using the left-hand menu
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Go to the Active Alerts tab
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Use the table to view all active alerts across your account
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Alert Tiering: Avoiding Alert Fatigue
Our tiered alert system allows you to assign different alert recipients for each tier of alert (1, 2, and 3). This system helps create meaningful and efficient alerts for users with large teams.
If you have a large team of people working at your facility, to avoid alert fatigue, we suggest you strategically set up your temperature threshold alerts in a tiered manner. We recommend setting up multiple alerts per sensor so someone onsite receives teh alerts and can correct the issue quickly.
If they're unavailable, the alert will escalate to the next available individual. Avoid assigning the same person to more than 1 tier of alert. Instead, follow this hierarchy:
- Alert Tier 1: Assign an individual on-site who can correct issues immediately should they arise.
- Alert Tier 2: Add a secondary individual, either on-site or a supervisor, who can address issues if the first person cannot.
- Alert Tier 3: Designate a third individual to monitor and ensure alerts are addressed, such as a district manager, head of nutrition, or program leader.