What alerts can I receive?

Learn more about what types of alerts we offer and how they are triggered.

Alerts can be received via SMS Text, Phone call, Push Notification, or Email. Set this up in your account settings by clicking on your initials in the top right of your web dashboard, or customize for a specific alert in the alert settings.

What are Temperature Alerts?    

Temperature alerts are triggered when your sensors detect your unit is outside of the temperature range chosen in your dashboard. You can customize multiple alerts with different temperatures ranges on a single sensor. You can adjust these temperature ranges at any time in your dashboard. 

What are Humidity Alerts?    

When our sensors detect a humidity percentage higher than the percentage range chosen in your dashboard, your alert will trigger. You can adjust these percentages at anytime in your dashboard. 

What are Gateway Offline Alerts?  

 If you receive a gateway offline alert there could be a few things that are preventing your hardware from uploading data to the cloud. These include; if your hub is disconnected from power, or you experience a power outage; if your hub looses cellular connection(or internet if utilizing an ethernet cable). Please see our article on what to do when you receive this alert in our Troubleshooting section. 

What are Low Battery Alerts?    

Each of our sensors include a lithium ion battery with a lifespan of 5 - 7 years. If your sensor is reporting low battery, please contact support and a new sensor will be shipped to you at no additional cost.  Please see our article on what to do when you receive this alert in our Troubleshooting section. 

What are Degraded Connection Alerts?    

When our software notices your sensor's signal is lower than normal for 24 consecutive hours, you will receive this alert. Please see our article on what to do when you receive this alert in our Troubleshooting section. 

What are Missing Data Alerts? 

This alert will trigger when our servers have not received any data from your sensor for 2 hours. This alert is simply notifying you that we are not monitoring your unit for that timeframe so that you can ensure your product is secured. We recommend you check your hardware and preform a manual reset on either your sensor or hub, whichever is not connected at the time. 

What are recommended alerts?    

Recommended alerts are a great feature for those who may not feel confident in what to set their alert thresholds at. Our team has done extensive research based on FDA guidelines to recommend a minimum and maximum temperature threshold for your equipment. 

If you would like to set your thresholds, you can skip this process, by clicking on the skip button. 

What are smart alerts?  

Smart Alerts intelligently adjust your alert temperature thresholds to help prevent excessive notifications.

Smart Alerts automatically increase or decrease your temperature threshold one degree at a time (with a maximum of 5 degrees). Once the 5-degree threshold is reached, GlacierGrid proactively recommends adjusting the temperature of your equipment by a few degrees or making a preventative maintenance service call.

Enabling Smart Alerts

To activate Smart Alerts, locate the lightbulb icon beside the sensor name on the Sensors page. Clicking the icon will turn it blue, indicating that Smart Alerts are enabled.

Here's an example scenario:

Enable smart alerts with a threshold of 45°F.
Receive 24 alerts within 72 hours.
The threshold increases by one degree (46°F).
Continue receiving alerts, increasing the threshold by one degree each time (up to 5°F).

Baseline Temperature Threshold: 45°F
New Above Threshold (max): 50°F
New Below Threshold (min): 40°F

Smart alert activation notifications are sent via email.