Sometimes you may need to grant a user more or less access to the dashboard. This article details the access granted to different user types, and how to change a user's role.
There are four user types.
- Account owner: This role is typically assigned to the purchaser of the sensor, with comprehensive access to all product features, including the ability to add admins and viewers and set/modify alerts.
- Admin: Admins enjoy full feature access, except for ordering additional sensors. They can add equipment, viewers and set/modify alerts but cannot add or delete account owners.
- Manager: Designed for store-level personnel, Managers can perform temporary overrides directly from the app. However, they don’t have access to administrative controls like modifying permanent set points, editing alert configurations, or managing users.
- Viewer: Viewers are restricted to dashboard viewing and report downloading. They cannot set alerts or add new users but can receive alerts.
Changing a User's Role
Glacier Grid Mobile App
- Open the GlacierGrid mobile app on your phone.
- Select People on the bottom of your screen.
- Select the user whose role you want to edit.
- Select the user’s name, and then click on the edit pencil icon in the top right corner.
- Select whether you want the user to be a viewer or an admin; press Save in the top right before navigating away.
GlacierGrid Web App
- Log in to your web dashboard.
- Select People in the left-hand navigation bar.
- Click on the overflow menu icon on the right side of the user’s details and select edit.
- Click the User role dropdown to select a different role for the user, then click the Submit button at the bottom before navigating away.
Tip: If you have a large list of users on your team, use the search filter above on the right side.
Deleting a User
GlacierGrid Mobile App
- Open the GlacierGrid app on your mobile device.
- Select People on the bottom of your screen.
- Select the user’s name, and then click on the edit pencil icon in the top right corner.
- A dialog box will pop up to confirm the deletion. Confirm the deletion.
GlacierGrid Web App
- Log in to your GlacierGrid Web dashboard.
- Select the People tab from the left-hand navigation bar.
- Search for the user you wish to delete.
- Click on the overflow menu icon on the right side of the user’s details.
- Click Delete in the dropdown menu.
Tip: If you have a large list of users on your team, use the search filter above on the right side.
Note: If a user’s profile is part of an alert, you need to remove the profile from the alerts first.
Next, check out our troubleshooting guide on teams to learn how to group users together! Or, if you would like to learn more about how to manage users within your dashboard, check out our guide here.