HVAC Thermostat
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      2. Troubleshooting Your System
      3. HVAC Thermostat

      I'm locked out of my thermostat – what should I do?

      Follow this guide to learn how to regain access if you're locked out of your thermostat or how to implement and disable locks when needed.

      Locked Out of Your Thermostat?


      If you find yourself locked out of your thermostat and need access or want to make specific temperature adjustments, here's what you can do:


      Contact Your Manager: Reach out to your designated manager or person responsible for thermostat access within your organization. They should be able to provide you with the passcode to unlock your thermostat, or execute the desired changes on your behalf.

      If Your Manager is Unavailable: Please contact support@glaciergrid.com and we will help you make changes to your thermostat.

      Why does GlacierGrid recommend locking your thermostat? 

      Implementing a lock/unlock code on your thermostat provides various benefits such as: 

      • Temperature Control: Implementing a lock/unlock code on a thermostat allows designated personnel, typically managers or administrators, to have control over temperature settings. This ensures that the thermostat settings are not tampered with by unauthorized individuals, maintaining a comfortable and productive workspace.
      • Energy Efficiency: Thermostat locks help in enforcing energy-efficient temperature settings. Managers can set the thermostat to a comfortable yet energy-saving range and prevent employees or customers from making drastic adjustments that may lead to excessive heating or cooling, resulting in energy and cost savings.
      • Reduced Maintenance: Preventing frequent thermostat adjustments can extend the life of the HVAC system and reduce maintenance costs. Unnecessary adjustments can strain the system and lead to premature wear and tear.

      Implementing or Disabling a Lock on Your Thermostat

      Whether you need to restrict thermostat access to maintain energy efficiency or want to disable a lock for temporary adjustments, we've got you covered.

      To implement or disable a lock on your thermostat, please follow these steps:

      • Confirm the Type of Thermostat You Have:
        First, verify whether you have a GlacierGrid/Milesight or Ecobee thermostat. This helps ensure your request is handled swiftly and accurately.
        • For GlacierGrid/Milesight Thermostats: Account Owners can unlock or lock the thermostat directly from the GlacierGrid web dashboard by following these steps:

          • Go to the Equipment screen.

          • Click on the HVAC equipment whose thermostat you want to lock or unlock.

          • Click the Edit button next to the equipment name.

          • Perform the desired lock or unlock action.

          • Save your changes to apply the update.

      Lock-Unlock Milesight Stat
        • For Ecobee Thermostats: You will need to contact our Support Team to enable or disable thermostat locks. 
          • Please contact our Support Team through any of our communication channels so we can assist you with your request.
          • Confirmation and Implementation: Once changes are performed, our Support Team will confirm that the adjustments have been implemented successfully.

      We are dedicated to helping businesses like yours optimize energy usage and reduce costs. By managing your thermostat's access effectively, you can maintain a comfortable and energy-efficient environment for your facility.

      Should you have any further questions about your thermostat, reach out to support@glaciergrid.com and we will be happy to answer your questions.