How do I create & edit alerts?

GlacierGrid alerts provide updates on your location, flagging unexpected changes, and give you visibility to the locations when you are not on-site. This article will detail how to create alerts and edit them.

Creating/Editing & Deleting Alerts

GlacierGrid alerts update your location, flag unexpected changes, and give you visibility to the locations when you are not on-site. This article will detail how to create alerts and edit them.

Creating alerts

GlacierGrid Web App – Classic dashboard

If you are using the Classic dashboard (white background) please follow these steps:

1. First, login to your GlacierGrid Dashboard and select the Equipment tab.
2. Look for the sensor name to which you want to add an alert.
3. Select the equipment, and under Set Temperature Threshold fill out your desired temperature thresholds. These will act as your alert triggers.
   1. You may also optionally add humidity thresholds as well.
      
4. To add an alert: Click on the pink Add Alert button. Fill out the necessary details for the alert (i.e. time threshold, recipients, notification method, etc.).
   
5. To edit an alert: Click on the pencil icon to the right of the alert (ex. Connectivity Alert, Alert 1, 2, etc). 
   
   
6. Next, fill out the alert settings:
   1. Alert timing
   2. Alert type
   3. Alert recipient(s)
   4. Alert notification method(s)
      
7. Once you have filled out the alert settings, click Save - your alert will now be set up.
   1. If the alert still doesn’t show, reach out to support@glaciergrid.com for further assistance.

GlacierGrid Web App – Energy dashboard

If you are using the Energy dashboard (dark background) please follow these steps:

1. First, login to your GlacierGrid dashboard and select the Alerts tab from the left-hand navigation bar.
   
2. Click the blue Add in the top right-hand corner, and select Add Alert
3. Select the location which has the equipment you want to add the alert to, then select the desired equipment.
4. Next, set the alert rules and recipients: 
   1. Set your alert triggers:

      1. Temperature Thresholds: You can modify your alerts at any time based on maximum or minimum threshold temperatures. 

      2. Alert Timing: You can adjust the time at which the alert is triggered. For example, you can set the temperature threshold to +5°F and choose to receive the alert after a specified number of hours.

   2. You may also optionally set custom alert notifications and alert sleep schedules. Click here to learn more about scheduling & snoozing alerts.
   3. If the option to add an alert is unavailable, click the three dots in the upper-right corner and select Add Alert.
      
5. Click Save - your alert will now be set up.
   1. If the alert still doesn’t show, reach out to support@glaciergrid.com for further assistance.

GlacierGrid Mobile App

1. Open the GlacierGrid App on your mobile device.
2.  Select the equipment you wish to add an alert to.
3. In the top right-hand corner, select the 3 dots symbol and then Add alert.
   
4. Fill out the alert parameters:
   1. Alert triggers:

      1. Temperature Thresholds: You can modify your alerts at any time based on maximum or minimum threshold temperatures. 

      2. Alert Timing: You can adjust the time at which the alert is triggered. For example, you can set the temperature threshold to +5°F and choose to receive the alert after a specified number of hours. 

   2. Alert buffer (optional)
   3. Alert recipients 
      
      
5. You may also optionally add custom alert notifications to set how you would like to be notified of alerts.
   
   
6. Next, you can optionally set an alert sleep schedule for your alerts – you may skip this section if you want to set up a schedule at a later time.
   
7. Finally, click Save to finish setting up the alert. It should now appear under your equipment's list of alerts.

Deleting an Alert

GlacierGrid Classic Web App

If you are using the Classic Dashboard (white background) please follow these steps:

1. Login to your GlacierGrid Dashboard.
2. Select the Equipment button in the sidebar.
3. Search for the location name or the sensor name for the alert you wish to delete.
4. Once you have navigated there, choose the alert and click the pencil icon.
   
5. Finally, click on the trash icon on the lower part of the alert page and your alert will be deleted.
6. Confirm that the alert has been deleted.
   1. If the alert still shows, reach out to support@glaciergrid.com for further assistance.

GlacierGrid Next-Gen Web App

If you are using the Next-Gen Dashboard (dark background) please follow these steps:

1. Login to your GlacierGrid Dashboard
2. Select the Alerts tab on the left-hand side of the dashboard.
3. Under Existing Alerts, navigate to the alert you wish to delete. At the far right of the row, select the 3 vertical dots and click Edit.
   
4. At the bottom click Delete Alert. A dialog box will appear prompting you to confirm your deletion – select Delete Alert again.
   1. If you are only looking to pause the alert, click the blue slider in the top left-hand corner to disable the alert for the time being. 

GlacierGrid Mobile App

1. Open the GlacierGrid App on your mobile device.
2. Select the equipment with the alert you wish to delete. 
3. Tap on the alert you want to delete, and click the trash icon in the top-right corner. 
4. A dialog box will appear – confirm the deletion.
   
   
   

To learn how to set temperature thresholds for your alerts, click here. 

If you want to learn how to edit alerts for your HVAC zone sensors, click here.

To learn how to set a regular schedule for your alerts, check out our