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Troubleshooting Your System
Find out how to reset your hardware, what to do when you receive an alert, and more about how to troubleshoot issues.
HVAC Thermostat
- My thermostat is offline
- My thermostat has no power – what should I do?
- I'm locked out of my thermostat – what should I do?
- My HVAC unit is broken, is over condensating
- Cooling is on, but my spaces' temperature will not come down
- My thermostat's wifi router is offline
- My zone sensor doesn't have power, got damaged, or is offline.
- Zone Sensor Placement Best Practices
- I want to temporarily change my thermostat temperature – what should I do?
- HVAC Coverage Policy Statement + Required On-Site Steps
- How Does a Milesight Thermostat Control Heating and Cooling?
GlacierGrid Sensors and Hubs
Alert Troubleshooting
- Where can I see active alerts for my account or locations?
- How do I change when I receive alerts?
- How do I schedule or pause my alerts?
- Why am I not receiving alerts?
- I'm receiving too many alerts!
- I received a Missing Data Alert. How do I resolve it?
- I received a Hub Offline Alert. How do I resolve it?
- I received a Low Battery Alert. How do I replace my sensor or battery?
- I received a Degraded Connection Alert. How do I optimize my sensor connectivity?
- Error Creating New Alerts in the Mobile App (400 - Bad Request)