Frequently asked questions about GlacierGrid Monitoring
Will I need IT or a technician for setup?
GlacierGrid Monitoring is designed for quick and easy assembly and installation and comes with a clear and simple guide for your reference so that you can set up without needing support from IT or a technician.
How far can my sensors be from the hub?
Ultimately, how far a sensor can be from your hub depends on how many walls will be between the sensor and the hub. However, generally, we recommend keeping a sensor and its hub 1200 feet from each other.
Do I need WiFi for my hub(s) and sensors to work?
No, Wi-Fi is not required. Your gateway uses Ethernet as the default connection for reliability. A 4G backup connection is also included at no extra cost, ensuring your system continues to work if your internet is unavailable. Customers who choose SIM-only service may have a monthly fee, but Ethernet cords are included with your equipment.
Do I need to pay for the 4G service that comes with my device?
No, you do not need to pay for the 4G backup service. All gateways connect using Ethernet as the primary connection. A 4G backup is included at no extra cost to ensure your service stays online if your internet goes down. If you prefer to use 4G cellular connection only without Ethernet, a monthly service charge may apply — but we will provide the necessary Ethernet cords at no additional cost.
How many hubs and/or sensors do I need?
For a typical organization, each location would use one hub and each cooler unit would use one sensor. Hubs and sensors can stay connected over a distance of up to around 1200 feet . Organizations that will have sensors spread out over more than 1200 feet will need additional hubs.
Is there a separate cost for purchasing the hub and sensors?
Usage of the hub and sensors are complementary of your monthly subscription so there is no additional equipment fee for as long as you are subscribed.
Is there a contract period that I have to stay as a customer for?
There is no contract period that you are obligated to stay subscribed for so you are free to cancel your service whenever you need to.
Do I get to keep the equipment after I cancel my subscription?
Usage of our hub and sensors is only complementary as long as your monthly subscription is active. If you do choose to cancel your subscription, a shipping label will be provided for you to ship the devices back to our office.