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What Should a Customer Expect During the GlacierGrid Energy Installation Process?

Introducing GlacierGrid technology into your business is a significant step towards more intelligent energy management. To ensure a clear and easy understanding of the installation process, we created this straightforward guide outlining the simple steps in deploying the GlacierGrid solution at your businesses. 


From the initial steps to the final touches, we've outlined everything you need to know for a smooth transition to our smart energy solutions.


How long does the entire installation process take?

Kick Off Call & Installation Scheduling 1 day
Utility Bill Provision 1 day
Installation Completion & Dashboard Access 2-4 weeks

*Timeline may vary depending on other factors such as scheduling conflicts or proximity of sites


What is the initial conversation with the Customer Success Team before installation scheduling?

To kick off the implementation process, you’ll meet with a Customer Success Manager who’ll lay out each step of the process and set expectations. 


This is the perfect opportunity to ask questions and clarify any concerns. 


Following this, we will work with you to schedule a convenient installation date that aligns with your business operations, ensuring a seamless integration of our technology into your environment.


How is the hardware delivered to non-local customers?

We ship all the necessary hardware in advance for customers outside our immediate service area. We recommend that this equipment be stored securely in the manager's office until the installation day.


What happens during the installation day?

The installation process is divided into several key steps:


  1. Pre-Install Tests: Our technician begins by testing the HVAC system's functionality to catch any pre-existing issues. The findings are documented and shared with the on-site manager so corrective action can be taken if needed.

  2. Hardware Installation: Our technician then proceeds with the hardware installation, which is completed with minimal interruption to your business operations. In this step, equipment is also commissioned so it appears on your GlacierGrid Dashboard. 

    Note: if issues are detected in the Pre-Install Tests, the installation will proceed unless the issue renders thermostat replacement infeasible

  3. Post-installation test: Following completion, the technician replicates the same tests performed before the installation to ensure no changes to equipment function. These results are reviewed with the on-site manager for transparency.

What is the purpose of the pre-install and post-install function tests?

The purpose of the pre-install and post-install function tests is to verify the correct operation of your HVAC system before and after installing our hardware. 


These tests primarily evaluate the heating and cooling functions to identify any pre-existing issues that may affect the installation of GlacierGrid. 


Our technician documents any findings, such as a cooling stage being down or the HVAC system failing to run in heat/cool mode, and communicates these to the onsite manager for appropriate action. This process ensures our technology's seamless integration and effectiveness with your HVAC system.


Are there any follow-up procedures after the installation?

Yes. After installation, you will have monthly pilot success meetings with our Customer Success Team. 


These meetings are designed to:

  • Monitor the progress of the pilot.
  • Address any questions or concerns you may have.
  • Ensure you are fully benefiting from our smart energy solutions.

What should I do if I have issues or questions after the installation?

If any issues or questions arise after the installation, you can contact our Customer Success Team. As a GlacierGrid customer, you can access a best-in-class support team for troubleshooting questions. We are here to support you and ensure you get the most out of your GlacierGrid system.


We trust that the information provided has clearly outlined the GlacierGrid installation process. It's our mission to make this transition to advanced energy management as seamless as possible for your business. 


Our team is ready to assist if you have any more questions or need further guidance. We are dedicated to supporting you every step of the way, ensuring that GlacierGrid becomes a key part of your business's growth and efficiency.


Additional resources:

Implementing GlacierGrid Energy


What equipment will get installed with my Energy Subscription?


Harnessing Energy Intelligence for Energy Efficiency: How SAJJ Mediterranean Reduced Energy Bills by 19% in One Month


What is Energy Management? | GlacierGrid


How do I contact GlacierGrid?